What are my shipping options?
Standard: Usually 1-5 business days depending on your location.
At present, Yard Envy can only ship products within the 50 states. Yard Envy cannot fill or ship international orders.
How are my shipping costs calculated?
We estimate all of our shipping charges by weight, delivery / ship to locations and shipping methods. Actual shipping charges may apply.
Can I have an order delivered on a weekend?
Yard Envy does not currently provide for Saturday or Sunday deliveries.
When will my order be shipped?
Most orders are shipped in 1 business day.
If I place my order today, when will I receive it?
The time it will take for you to receive your order depends upon where you live and what shipping method you select. Most items ship out the same business day if ordered before 12 p.m. which means Standard Ground Delivery usually arrives within 1 to 5 business days to most American cities. You also have the option to expedite shipping with Next Day Air or 2nd Day Air Service. Please add the item to the cart and enter your zip code to show the actual shipping charges for each option.
What do I do if my order is late?
If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse. You must report to us any undelivered order within 25 days of the date you placed the order.
What if my package is damaged when it is delivered?
If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible.
Is online ordering really safe? What about those stories I've heard where credit card information was stolen?
Those stories began with a Web site that didn't have adequate security. Ours does. In conjunction with Verisign (www.verisign.com), YardEnvy.com uses 128-bit encryption to protect information entered -- some of the most powerful encryption available today.
Basically, encryption encodes your information. To steal your information from the Internet, someone must first find your encrypted information packet (which is flying across the Internet at light speed) - then crack the code. Nobody has ever claimed that this has been done. Indeed, if it were possible, the most sensitive information in the world would be available to them - not just your credit card number.
Look at it this way: you probably already transmit your credit card number electronically every day. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.
How private is my personal information?
We use any information you provide to us only to serve you better. We do not trade or sell your personal information to anyone.
How do I find a product?
You can find products quickly by browsing through our product category links. You can also search for any product you'd like more information about. Just type in the name of the product in the "Search" window located on the top left navigation panel and select the category you wish to search
What if I can't find what I am looking for?
If you don't see a product you're looking for, let us know (if by email, CustomerService@YardEnvy.com). We may have it under a different industry name, and if not, we will do our best to track it down for you. If there is a service you'd like to see on our Web site, we'd like to hear about that, too. The more we know, the more we can do for you.
How do I place an order?
YardEnvy.com's purchase process is secure and simple. Just follow these easy steps:
*For added security, credit cards are encrypted within our system and screened thoroughly during the ordering process.
Please contact us if you have any concerns regarding the safe use of your credit card online.
Can I order over the phone?
Absolutely! YardEnvy.com's online ordering system is one of the safest, most efficient methods of order entry possible. However, we understand that often customers want to speak with a trained professional who can provide expert advice on product solutions for their needs.
To provide the best possible service to our customers, YardEnvy.com has assembled a team of fully trained sales professionals whose mission is to provide you with the best product solutions and customer care available!
Please call us at 1-800-967-7654 Monday - Friday between the hours of 8am - 5:30pm Eastern Standard Time.
What is your satisfaction guarantee?
Our satisfaction guarantee is to offer the best solution for your situation.
Important: Accepting returns are subject to the following:
If I'm not satisfied with a product, how do I return it?
There are two simple options.
Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product. Shipping charges and a 10% re-stocking fee will apply.
What if the product is defective?
All products sold by YardEnvy.com are under the full manufacturer's warranty. Our goal is to correct the situation as quickly as possible. In rare instances, some manufacturers require direct contact to arrange returns or exchanges. In this event, we will provide any necessary contact and order information.
What if there is a discrepancy with the order?
If you find any discrepancies with your order, please contact us right away .
Can I just send it back without contacting you?
No. We are here to help, but we can not correct a situation we know nothing about. Please contact us and one of our service professionals will contact you to work out a solution. We will reject products returned to us without authorization.
What else do I need to know about returning items?
After you receive a return authorization number, please be sure to do the following:
At YardEnvy the privacy and protection of your personal and financial information is very important to us. That's why we've created this privacy statement which fully describes our information gathering and dissemination practices. It's the best way we can demonstrate our firm commitment to your privacy.
YardEnvy uses your personal information for the following purposes:
Use of Your Information
When you register with our site, we ask for your name and e-mail address. Then we ask you to create a password to allow you secure access. We use this to:
If you choose to receive emails about special offers, we will also:
We may also use information from your account based on your site visits to generate statistics and aggregate reports for internal use, which may be shown to affiliates, subsidiaries, licensees, successors, and partners. These statistics and aggregate reports will not contain any personally identifiable information and your identity will be kept anonymous. Certain confidential information--such as passwords and credit card numbers-- is not disclosed in any of these reports.
If you purchase a product or service from YardEnvy, the information you give--such as your credit card number, purchase information, and contact information--is provided to the banking merchant. Details regarding the purchase are supplied to the distributor or vendor partner. This is necessary to complete the transaction.
We will not disclose your personal information to third parties, except to the extent necessary to provide you with a requested service, under circumstances required by law, or--in limited cases--to our business partners as outlined in this policy.
You will not be contacted directly by any third party as a result of your relationship with YardEnvy unless you have given us permission to do so. Any business partners with whom we share your information will be subject to confidentiality restrictions preventing them from sharing your personal information with others.
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.
When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format. We use the industry standard 128-bit SSL (secure socket layer) encryption.
In addition to our encryption standards, your YardEnvy.com account information is password-protected so that you and only you have access to this personal information. Please do not disclose your password to anyone. Always remember to sign out of your YardEnvy.com account and close your browser window when your transactions are complete. This helps keep your account safe.
While we strive to protect your personal information, no data transmission over the Internet is guaranteed to be 100% secure. Thus, YardEnvy.com cannot ensure or warrant the security of any information during transmission to or from our site, and you submit information to us at your own risk. However, we do our best to ensure the highest level of security on our systems.
Ultimately, you are held responsible for maintaining the secrecy of your passwords and/or any account information. Always be careful and responsible whenever you're online.
YardEnvy SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO ANY PRODUCTS OR SERVICES PURCHASED AT YardEnvy OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT YardEnvy NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. YardEnvy DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN YardEnvy SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM YardEnvy SITES.
This site contains links to other sites. YardEnvy is not responsible for the privacy practices or the content of these other Web sites.
Trademarks and Copyrights
Yard ENvy, YardEnvy.com and the Yard Envy logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2010, YardEnvy, unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.
Prices listed or quoted from YardEnvy are subject to change without notice and are subject to availability.
Errors and Omissions
YardEnvy works hard to ensure the accuracy of the product information in our store. However, we are not responsible for typographical errors or technical inaccuracies.
How private is my personal information?
We may share member information in order to provide you with a more integrated and customized member experience. Your information will only be shared with trusted banking merchants, distributors, and/or vendor partners in order to facilitate our services to you.
How can you opt-out, remove or modify information you have provided to us?
You may opt-out from receiving our emails by following the instructions on any commercial email you receive from us. You may also opt-out buy using our opt-out form.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you have any issues, you can also contact us.
We use any information you provide us only to enhance your Web experience and enable us to better serve you.
Right to request deletion of personal information: You have the right to request that we delete any personal information we have collected about you provided we do not need to retain the information for legitimate business or legal reasons. To request that your information be deleted from our system,submit a request via our Contact Us page https://www.yardenvy.com/ContactUs.asp . Once the request has been received, you may be asked to provide additional identifying information for verification purposes before your request can be accommodated.
Right to opt-out of the sale of personal information: YardEnvy does not sell customer information to third parties.
Right to non-discrimination for the exercise of your privacy rights: YardEnvy respects and values the privacy rights of our consumers, and we do not discriminate against customers who exercise their privacy rights under California law or any other law.
Authorized Agent: As a California consumer, you have the right to have someone else make requests for you under the CCPA.
YardEnvy.com values its customers and does not sell customer email addresses to any third-parties. Customers may opt-out at any time. Discounts and coupon codes for signing up exclude large freight items like commercial palm trees, gazebos, pergolas and arbors.
Yard Envy product warranties vary by product. Please refer to the product specification details to determine the warranty of products you are interested in or consult with a sales representative. Warranties may be voided for product misuse or other factors deemed to be unnatural use of the product. Yard Envy stands by its products and is committed to protecting the interests of its customers and will replace products or reimburse the product purchase cost if a product fails to meet its warranty standards. All warranty issues should be addressed with a member of our customer support team. If you purchased a Yard Envy product from a retailer, please refer to the retailer's guarantee and return policy.
If you do have a product that has a manufacturing defect, Yard Envy can assist you with filing a claim with the manufacturer.
Industry Standards and Certifications
Yard Envy products are specified based on industry standards and certifications including: CSA, CSA-US, ENERGY STAR, ETL and UL. The guidelines included therein may directly influence the use case for product warranties.
90-day Seasonal Use Products
Seasonal decorative lighting products are intended to be on display up to 90 days, after which time the products are removed and properly stored until they are needed for their next seasonal display. All products, especially electrical products, should be inspected to ensure they are in good working condition prior to use. Using seasonal-use products year round may contribute to unnatural wear and tear, which can shorten the overall lifespan of the product.
Ratings for Indoor, Outdoor and Outdoor Covered
Indoor only products are intended for use inside where moisture, weather and extreme changes in temperature are avoided. Outdoor products can be used both indoor or outdoor because they are designed to be weather resistant for seasonal use decorative displays. Products defined as Outdoor Covered can be placed outside, but in areas that do not get direct rain or weathering. Certain electrical products have pre-defined operational ranges for extreme heat or cold conditions. Please refer to the technical specifications of the product to assess whether it will meet your use case conditions for any of the scenarios listed above.
Hour Ratings for Product Lifespan
Lighting products commonly display a bulb lifespan rating, but this lifespan is not a warranty. It is a reference to average product life expectancy based on laboratory testing conditions. It is common for decorative incandescent lighting to have short average life expectancies compared to decorative LED lighting because the method of lighting technology, electrical use and luminescence are very different.
1 Year Warranty Lighting Products
Lighting products denoted with 1-year warranties based on 90 day seasonal use are warrantied from the date of purchase and based on natural and normal product use.
3 Year Warranty Lighting Products
Lighting products denoted with 3-year warranties based on 90 day seasonal use are warrantied from the date of purchase and based on natural and normal product use. 3-year warranty lighting products typically are based on industry standard ENERGY STAR standards. Yard Envy is an ENERGY STAR partner and all Yard Envy products that carry the ENERGY STAR badge are warrantied for 3 years based on seasonal use.
Retail Store Warranties
Yard Envy products can be purchased through numerous retailers. Store guarantee and return policies vary widely by seller so please refer to the store you purchased your Yard Envy product from to verify whether you are eligible for a return, refund or exchange.